Last updated: 6 October 2026
PayWren is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.
PayWren is an invoicing and financial management platform for New Zealand freelancers and contractors. References to "PayWren", "we", "us", or "our" in this policy refer to the PayWren service and its operators.
Your invoices, expenses, documents and other business records are stored in Australia (Sydney), in Neon Postgres and Vercel Blob. We use encryption in transit (TLS) and at rest. Some of the providers listed in section 6 process information outside New Zealand and Australia, including in the United States. This includes your sign-in details, outgoing email, error reports and AI-assisted features. We only use providers with independent security certifications, and we take reasonable steps to make sure they protect your information to a standard comparable to the Privacy Act 2020. We do not sell your data.
Some PayWren features use AI to save you typing: reading receipts and bank or credit card statements you upload, suggesting expense categories, pulling totals from GST returns you import, drafting invoice line items from your description, drafting payment reminder emails, and writing a plain-English summary of your tax position. For these features we send only what the feature needs to Anthropic's Claude model, through Vercel AI Gateway, and it is processed in the United States. Expense category suggestions don't include your name or contact details, and tax summaries use rounded figures. Anthropic does not use your data to train its models. AI output is always a suggestion you can review and change. AI never files anything with Inland Revenue, and your GST and tax figures are calculated by PayWren's own tax rules, not by AI.
Under the Privacy Act 2020 you have the right to access the personal information we hold about you, request corrections, and ask us to delete your account and associated data. To exercise these rights, email us at support@paywren.app.
We use essential cookies for authentication (session tokens via Clerk). We also use Google Analytics cookies to understand, in aggregate, how people use our websites. We do not use advertising cookies or sell browsing data. You can block analytics cookies in your browser settings without affecting PayWren. Blocking all cookies will prevent you from signing in.
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain it (e.g. for tax or fraud-prevention purposes).
We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of PayWren after a change constitutes acceptance of the updated policy.
Questions or concerns? Email us at support@paywren.app. We aim to respond within 2 business days.